Refund Policy

Pre-launch status

No orders are being accepted yet. The return terms below are planned for when checkout opens; the final return window and process will be published before sales begin.

Returns

Once sales open, unopened items in original packaging will be returnable under the return window stated in the final policy. Return-shipping responsibility and refund timing will be confirmed there.

Damaged or wrong items

Once sales open, if an item arrives damaged, defective or is not what you ordered, contact us with photos at sales@heyitrading.com. We will arrange a replacement or refund under the final policy.

Orders lost in transit

Once sales open, if tracking shows no movement for the period stated in the final policy, we will refund or reship.

Cancellations

No orders can be cancelled during pre-launch because no orders are being accepted. After sales open, cancellation terms will be published before checkout goes live.

Chargebacks

Before opening a dispute, please contact us — most issues are resolved faster by email, and we are happy to help.